Please read these terms carefully before using our website and services
Welcome to EMS Massager. By accessing or using our website located at www.em massager.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy and Disclaimer. These terms constitute a legally binding agreement between you and EMS Massager governing your use of our website, products, and services.
If you do not agree with any portion of these Terms, you must immediately discontinue use of the Site. We reserve the right to modify, update, or change these Terms at any time without prior notice. Your continued use of the Site following any changes indicates your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed about any updates.
You represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are under 18, you confirm that you have obtained explicit parental or guardian consent to use this Site and services.
EMS Massager is dedicated to providing accurate and detailed information about our electrical muscle stimulation devices and accessories. We make reasonable efforts to ensure that product images, descriptions, specifications, and pricing displayed on our Site are accurate and current.
Product images on our website are for illustrative purposes and may not precisely match the actual product received due to variations in manufacturing, photography, or display settings. We continuously update product information but cannot guarantee immediate reflect of all changes. We reserve the right to modify product specifications and pricing without prior notice.
All products are subject to availability. While we make every effort to maintain adequate inventory, some items may be temporarily out of stock or limited in quantity. In such cases, we will notify you promptly and offer alternatives or estimated restocking times.
By placing an order through our Site, you agree to provide accurate, current, and complete information. All orders are subject to acceptance and verification. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, suspected fraud, or violation of these Terms.
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital payment platforms. All payments must be made in the currency specified at checkout. You authorize us to charge your selected payment method for the total order amount including applicable taxes and shipping fees.
Upon successful order placement, you will receive an email confirmation containing your order number, items purchased, shipping address, and payment details. Please review this confirmation carefully and contact us immediately if you notice any errors or discrepancies.
Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take longer. You will receive shipping confirmation with tracking information once your order ships.
EMS Massager offers multiple shipping options to accommodate your needs. Standard shipping typically delivers within 5-7 business days, while expedited options provide delivery within 2-3 business days. International shipping times vary based on destination and customs processing. Shipping costs are calculated based on order weight, dimensions, and destination address.
We offer complimentary standard shipping on all domestic orders exceeding $75. This promotion applies to standard shipping methods only. Additional fees apply for expedited shipping, Alaska, Hawaii, and U.S. territories. International shipping charges are calculated at checkout based on destination.
Risk of loss and title for products transfers to you upon delivery to the shipping carrier. We are not responsible for packages lost or damaged during transit. However, we will assist you in filing claims with shipping carriers when appropriate. Please inspect your package upon delivery and report any visible damage to the carrier immediately.
Your satisfaction is our priority. We offer a 30-day money-back guarantee on all purchases, allowing you to return products that do not meet your expectations. To initiate a return, please contact our customer service team to receive a Return Authorization number and detailed return instructions.
Products must be in original condition with all tags, packaging, and accessories included. Worn, washed, or modified products cannot be accepted for return. Sale items and personalized products may be subject to different return policies as indicated at the time of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error or defective products.
Upon receipt and inspection of returned products, refunds are processed within 5-7 business days. Refunds are credited to the original payment method. Banks and credit card companies may require additional processing time before funds appear in your account. Original shipping fees are non-refundable unless the return is due to our error.
If you need to exchange a product for a different size or variant, contact our customer service team. Exchanges are subject to availability and may require payment of any price difference. We process exchanges within 3-5 business days of receiving the original item.
All content on the EMS Massager website, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of EMS Massager or its content suppliers and is protected by United States and international copyright laws.
The EMS Massager name, logo, and all related product names, service names, designs, and slogans are trademarks of EMS Massager or its affiliates. You may not use such marks without prior written permission from EMS Massager. All other trademarks appearing on the Site are the property of their respective owners.
By submitting reviews, comments, photos, or other content to our Site, you grant EMS Massager a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any form. You represent that you own or have the necessary rights to submit such content and that it does not infringe on third-party rights.
You agree to use the EMS Massager website and products only for lawful purposes and in accordance with these Terms. You agree not to use the Site in any way that violates applicable laws, regulations, or third-party rights, or that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.
The following activities are strictly prohibited on our Site:
Violations of these guidelines may result in account termination and legal action where applicable.
To the maximum extent permitted by law, EMS Massager and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, products, or these Terms, regardless of whether such damages were foreseeable or whether EMS Massager was advised of the possibility of such damages.
Our total liability for any claims arising from your use of the Site or products shall not exceed the amount you paid for the specific product giving rise to the claim. This limitation applies even if any exclusive remedy provided herein fails of its essential purpose.
You agree to indemnify, defend, and hold harmless EMS Massager and its affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your use of the Site, or your infringement of any third-party rights.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Site shall be resolved through binding arbitration in Austin, Texas, under the rules of the American Arbitration Association.
You and EMS Massager agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Both parties waive any right to participate in a class action lawsuit or class-wide arbitration.
Notwithstanding the above, either party may seek injunctive or other equitable relief in state or federal courts located in Texas to protect intellectual property rights or prevent irreparable harm.
If you have any questions about these Terms of Service, please contact our customer service team. We are committed to providing excellent service and will respond to your inquiries promptly.
Email: [email protected]
Phone: 1-888-EMS-HELP (1-888-367-4357)
Hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time
Mail: EMS Massager Customer Service, 2478 Innovation Drive, Suite 500, Austin, Texas 78701
By using the EMS Massager website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.